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18 Questions

Allo! Mon Coco

Hey TeamBuyers!
Please share any questions you may have on today's buy here.
Buyers Unite!

Buys: 0
Posts: 3

cjone123
12:25 AM
If my friend buys the max of 5 vouchers, can I still buy vouchers as a gift to this same friend?
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Posts: 3

italianmobster7
7:47 AM
I want to understand the statement: "1 ticket may be redeemed per person per visit.". That means I can purchase 2 vouchers, go to the restaurant with a friend at the same table, and we can use both vouchers?

Buys: 0
Posts: 3

italianmobster7
7:48 AM
I apologize, that was meant to be a question on its own.

Buys: 20
Posts: 10050

TeamGuy Darryl
8:37 AM
Hello, it is max 5 redemptions per person, so you will not be able to gift ticket to someone who has already purchased 5.
Thanks for posting.

Buys: 0
Posts: 3

italianmobster7
7:49 AM
I want to understand the statement: "1 ticket may be redeemed per person per visit.". That means I can purchase 2 vouchers, go to the restaurant with a friend at the same table, and we can use both vouchers?
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Buys: 20
Posts: 10050

TeamGuy Darryl
8:39 AM
Hello, yes you are correct, if you go with someone you can redeem one ticket each.
Thanks for posting.

Buys: 0
Posts: 1

MK1234
12:01 AM
Hi Darryl,
The Samson location refusing to allow us to redeem more than one coupon per table if the same name is printed on the coupon (see other posts below). What is Teambuy doing about this?

Buys: 0
Posts: 1

reginebokos
1:47 PM
I'd like to purchase 3 vouchers for myself and 2 as gifts. How do I enter my order? Do I indicate 5, or 3 then click on "gift this item" and enter a name? It only gives you the option to enter one person to gift at a time. Do you need to place several orders, each time entering your credit card?? Last question, what if you want to send the same person 2 gift vouchers to use with a guest of their choice, do you enter the same name on the gift purchase twice, or does the voucher need to have different names to use at one time? Thanks for clarifying.
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Buys: 22
Posts: 10600

TeamGuy Jack
4:30 PM
Thanks for posting! The tickets are transferable so it doesn't matter who's name is on the ticket. 1 ticket can be redeemed by 1 person.

Buys: 0
Posts: 3

sherminey
2:55 PM
Hi, If I want to go eat with my family, can I buy 5 vouchers under my name? Or do I have to buy each one as a gift with each individual names on it? Thanks.
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Buys: 22
Posts: 10600

TeamGuy Jack
4:30 PM
Thanks for posting! The tickets are transferable so it doesn't matter who's name is on the ticket. 1 ticket can be redeemed by 1 person.

Buys: 0
Posts: 4

erin71
2:48 PM
I was told that the name of each customer has to be on the coupon. Restaurant refused to take two coupons for two people because they both had my name on it.

Buys: 0
Posts: 4

erin71
2:48 PM
Write an answer

Buys: 0
Posts: 1

canadahockey44
4:33 PM
When I try to buy the voucher, it says the third party merchant is busy and that I should try back in 5 min, but it is still not working... why is this?
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Posts: 434

TeamGal Stephanie
5:55 PM
Hi there,
Please call our payment service provider( PayPal) toll free at 1-877-569-1116.
Thanks for posting!

Buys: 0
Posts: 1

SabrinaAssaad
9:53 AM
Hello, I purchased three vouchers for one person as a gift, what does it mean 'If the Buy reaches the minimum, your credit card will be charged when the offer is over' ??
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Buys: 0
Posts: 354

TeambuyAsh
8:57 PM
The buy has already reached the minimum amount, so you will be able to redeem your tickets as of Sunday at midnight (they will become activated in your teambuy account) and your credit card will be charged then.
Thansk for posting

Buys: 0
Posts: 1

repusrats
12:18 PM
On my team ticket it says Valid for: This Location Is Sold Out ... i selected the location on samson in laval... is it still valid there? i don't plan on going to any other location as they are far from where i live and if this was brought to my attention BEFORE buying the offer i wouldn't have bought them.
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Buys: 0
Posts: 1

Amandac10
7:14 PM
Why can I not select the St Dorothy selection?
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Posts: 354

TeambuyAsh
9:01 PM
You may select the St Dorothe Location, it is listed in the dropdown menu as "Laval-Samson". So by purchasing your tickets to redeem at the Laval-Samson, you are selecting the St-Dorothe location (Samson is just the street name)
Thanks for posting

Buys: 0
Posts: 5

Maggie3765
12:43 PM
If Samson is sold out, how do i buy for the Laval location on Dagenais blvd? I don't see it in the options?
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Posts: 354

TeambuyAsh
1:53 PM
Samson is not sold out. You may select the Samson-Laval location from the dropdown menu at checkout, it is still available. Thanks for posting

Buys: 0
Posts: 5

Maggie3765
2:35 PM
What Jack reply to repusrat made it sound like Samson-Laval was sold out. So then Samson-Laval is both for Samson-Laval and Ste-Dorothée?

Buys: 0
Posts: 9

vivre
4:59 PM
If I go with my family (two adults and two) kids can I use three coupons or do I have to buy four?
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Buys: 0
Posts: 354

TeambuyAsh
11:29 PM
You can use 3 tickets. Thanks for posting.

Buys: 0
Posts: 4

Serge1109962666
2:44 PM
They won't take them at the same time if you have the same name on them. ANd believe me they stick to that!

Buys: 0
Posts: 4

erin71
2:50 PM
They didn't accept two coupons for two people today!!!

Buys: 0
Posts: 1

wendysthal
7:39 PM
Post a question On my ticket it says valid for: "This Location Is Sold Out". I selected the location on samson in laval. I only plan on going to the Samsom location so why does my voucher say this? My friends all bought tickets and they had a choice of 2 locations. When I bought I had a choice of 4 and I selected Ste. Dorothee and got it like this. Samson.
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Buys: 0
Posts: 354

TeambuyAsh
11:35 PM
It is written like this because originally we had 2 locations to choose from and now we expanded it to all 4. In order to purchase at the St. Dorothe Location, you must select Laval Samson. (Samson is the street that the restaurant is located on in St Dorothe as I am sure you are aware). You can contact our customer service dept and have them adjust the "This location is sold out" ticket to be for the Laval Samson one. Thanks for posting

Buys: 0
Posts: 2

heleneastorian
5:56 PM
I bought 3 vouchers how can i print and where

Buys: 0
Posts: 2

heleneastorian
5:57 PM
2 days ago i bought 3 vouchers where and how can I print them because i want to use them them tomorrow
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Buys: 20
Posts: 10050

TeamGuy Darryl
10:08 AM
Hello, you will be able to download, print, and redeem your tickets as soon as the Buy ends.
Thanks for posting.

Buys: 0
Posts: 1

Jarred514
10:51 AM
If I use only 10 dollars instead of 14, what happens to the extra 4? Does the restaurant give you a credit?
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Buys: 20
Posts: 10050

TeamGuy Darryl
11:00 AM
Hello, the entire value must be used in a single visit.
Thanks for posting.

Buys: 0
Posts: 7

DarkPaw
7:36 AM
On the page, it says "Expires: December 05, 2012" on other offers, it is the date de coupon expires, so I hope this is a mistake, if so, what is the expiration date on this coupon?
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Posts: 7

DarkPaw
7:36 AM
Forget it, just saw "2012"

Buys: 0
Posts: 3

seto86
10:49 AM
I just would like o advise customers to stop buying this because the restaurant (where we are right now) is refusing to honour more than one ticket per visit because the tickets all hve the same name on it and they use the name to say that it's one ticket per person so if it's all the same name then it's the same person. We showed the pwner the q and a in whih they say the name pn the coupons isn't important, they still refused to honor it. Other families here mow have the same problem.

Buys: 0
Posts: 4

Serge1109962666
2:42 PM
Same here... totally refused to take 2 coupons. Rough on their handling it. Left with coupons and we don't really want to go back! Restaurant claims it's Teambuy the problem and that they won't get paid if they take 2 coupons with the same name on the same day (manager said that!)

Buys: 0
Posts: 2

palig_kh@hotmail.com
10:45 AM
Hi,
A friend of mine tried to redeem two coupons for two different people and the owner said he wasn't allowed. There must be a misunderstanding between Teambuy and Allo mon coco. I bought many tickets thinking I could share them with my family and now I'm stuck with all of them for myself...?!?!
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Posts: 4

Serge1109962666
2:40 PM
We were told, rather roughly that we could not use 2 coupons with the same name or Teambuy would not pay the restaurant. We spoke to the manager (in the kitchen!) and were told the same. That it was impossible. This is a HUGE disappointment and probably the last Teambuy since the restaurant claims it's Teambuy not paying them

Buys: 0
Posts: 1

Stéphanie577097936
9:27 AM
restaurant ste-julie est-ce ok
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Buys: 0
Posts: 4

erin71
2:43 PM
I went to the Samson location today and was told that I could NOT use two coupons for two people. It clearly states that it is one coupon PER PERSON per visit. I was told that the coupon had to be in my name and in the other person's name in order to be able to use it. I talked to the manager and he REFUSED to accept two coupons. The server told me that the restaurant will lose money if they accept two coupons under the same name in one visit. Is this correct????
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Buys: 0
Posts: 4

Serge1109962666
2:48 PM
Can I get a refund on one unused coupon? The restaurant won't honor the conditions (they refused to take 2 coupons with the same name on them for a party of 4 people and they handled it rather roughly). I don't want to go back and the conditions were not met for my coupon. I want a refund at least on the unused one. Thanks
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Buy Talk is a section for Community Members to ask and answer questions about today's feature.

Any posts that are not questions or answers about the feature, contain direct links, or contain personal information will be removed.

For all other types of inquiries, please contact info@teambuy.ca.

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TeamBuy.ca Q & A

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Top 9 Q & A’s

  1. Can I subscribe to more than one city's email?
    Yes you can. You can subscribe to as many as you like, just change the city on the subscribe box on the top of the page.
  2. I haven’t received my TeamTickets yet, what do I do?
    Sign into your TeamBuy account and check your TeamTickets page in your My Buys.
  3. How do I check if my Buy went through?
    Check your TeamTickets in the My Buys section and if you purchase is there and is pending it means your purchase went through.
  4. I purchased the Buy, the minimum has been reached, but my tickets are still 'pending'?
    All tickets remain pending until the Buy finishes/closes. When the Buy countdown reaches 0, all tickets then become 'Active' and ready for download and use.
  5. How does the gifting option work?
    On the shopping Bag page you can click on the “Gift” option. If you want to gift a ticket afterwards you are able to simply give the TeamTicket away even if it has your name on it (tickets are transferrable). If you didn’t gift it at the time of purchase and prefer to have the name changed, email info@teambuy.ca with the name you would like on the TeamTicket.
  6. Is this safe?
    Your credit card number is transmitted by SSL directly to a secure electronic vault, and the little 'padlock' icon on your browser confirms this. At no time is your credit card information stored on our servers. To learn more about SSL certification check out http://www.ehow.com/how-does_ssl-work.html
  7. What happens to my information after I sign up and purchase?
    You can rest assured your information is safe. We have a strict policy not to give out any personal information, like your email address to any of the business we feature and your credit card information is never stored on our system, it goes directly to our credit card processing provider. That is why you have to input your CC info every time you decide to purchase
  8. How do I get TeamBucks?
    You can earn TeamBucks by referring friends who don’t have a TeamBuy account.

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