« Back to the deal
18 Questions

Acurelax

Hey TeamBuyers!
Please share any questions you may have on today's buy here.
Buyers Unite!

Buys: 0
Posts: 2

marchambault
8:23 AM
Post a question What is the refund policy?
0
Me Too
View/Hide Answers

Buys: 0
Posts: 23

Acurelax
10:44 AM
See return policy on company's website under FAQ. Here is the direct link
http://acurelax.com/FAQ.aspx?CategoryId=0
In short, the return is accepted within 7 days if you are not satisfied. A 15% restocking fee applies. To be honest we have not seen even a single person not liking this product and hence no returns processed so far.

Buys: 0
Posts: 3

Radhe
10:59 AM
So regarding shipping on the Acurelax..can you specify what it means by across Canada? Within the GTA is it free? I am in Brampton. Thnx

Buys: 0
Posts: 1149

TeamGal Audrey
1:48 PM
Hi, there is a standard $40 flat rate shipping to any address in Canada. Thanks for posting!

Buys: 1
Posts: 1

FOODMONSTER
10:36 AM
Whoa! $40 for shipping?? Is there a pick up option for the GTA (as the contact # is in the GTA). Thanks.
3
Me Too
View/Hide Answers

Buys: 0
Posts: 23

Acurelax
11:09 AM
In normal course, pick up is possible from the Company's store located in Scarborough / Markham. However, for this special deal since the quantity expected is large because of very low price, the product will be shipped directly from warehouse. The shipping cost of $40 is standard rate across Canada.

Buys: 4
Posts: 4

eleventh0fapril
5:37 PM
I live just down the road from the store. I have seen the massager at a Scarborough Town Centre store which sells it for $400 plus tax. Sadly that was too much and over of my budget. And now $199 is just about right. Can I purchase this and pick it up ? It's just not worth paying $40 for shipping including waiting time when it takes me 10 minutes to drive to the store.

Buys: 0
Posts: 23

Acurelax
9:03 AM
We can understand your point however as explained above because of larger quantity expected (by the end of the deal) at this super low price, the massager will be shipped directly from the warehouse. Reg. waiting time, there is possibility of shipping it much sooner than wait period mentioned (limited quantity). Please contact the store for expedited delivery after you get the coupon code.

Buys: 0
Posts: 23

Acurelax
10:52 AM
We have got the approval from head office about the pick up option from the store at 3331 Markham Road location. Few units can be shipped to store and the shipping cost for pickup from store will be $20 instead of $40. .

Buys: 4
Posts: 4

eleventh0fapril
9:34 PM
That sounds better. Is the tax calculated based on the Regular price or the $199?

Buys: 0
Posts: 9

renicd
12:16 PM
Is there any warning for diabetics?
0
Me Too
View/Hide Answers

Buys: 0
Posts: 23

Acurelax
12:34 PM
No. Rather it may have a positive effect on blood glucose levels and symptoms of diabetic neuropathy. See an article in the link http://spectrum.diabetesjournals.org/content/14/4/218.full

Buys: 6
Posts: 2

h741108
12:06 PM
Where is the massager machine made? thank you!
0
Me Too
View/Hide Answers

Buys: 0
Posts: 23

Acurelax
3:30 PM
It is a Canadian Brand - AcuRelax. These are made at various manufacturing places all under AcuRelax quality control in ISO9001 facilities.

Buys: 2
Posts: 1

mattk
8:58 PM
Do any other retailers carry your products, or just your own store on Markham Rd.? Very intrigued but would ideally like to "try before I buy" if possible (though having the 7-day return policy just in case is great). Thanks!
1
Me Too
View/Hide Answers

Buys: 0
Posts: 23

Acurelax
8:15 AM
As of now it is only on display at Markham Rd location. Company is in the process of offering to other retailers soon. The product is also featured at various home shows. But never offered at this low price.

Buys: 0
Posts: 3

junglcat
11:14 PM
Hello. In the "How you Get" section it says: Purchase your TeamBuy. Enter your correct shipping address. Products will be shipped directly to you. But in the redemption section it says to call a number and provide shipping address. Which one is correct?
2
Me Too
View/Hide Answers

Buys: 0
Posts: 23

Acurelax
12:51 PM
"To call a number and provide shipping address" is correct. We will check if it can be fixed to avoid any confussion. Thanks for bringing up that discrepency

Buys: 3
Posts: 1

sisichong
12:48 AM
At check out, how do i select the "pick up from markham location" option?
2
Me Too
View/Hide Answers

Buys: 0
Posts: 23

Acurelax
12:49 PM
When you call the store for Redemption, mention about this option and pay accordingly."

Buys: 0
Posts: 1

hockeyrules186
1:31 AM
I know the brand is Canadian, but where are the facilities located where this prodcut is made?
1
Me Too
View/Hide Answers

Buys: 0
Posts: 23

Acurelax
1:00 PM
Taiwan Hongkong and China.

Buys: 0
Posts: 1

amit106
9:06 AM
Expected Shipping Time: Please allow 8-12 weeks for shipping.
Why that long? How soon would be delivery from Markham Location?
1
Me Too
View/Hide Answers

Buys: 0
Posts: 23

Acurelax
12:56 PM
There will be limited quantity shipped to store for this deal in a weeks time. Please call store and reserve it for you.

Buys: 0
Posts: 14

emailjgoo
9:58 AM
Questions
1) can you please confirm YES or NO if we can pick-up at Markham location.
- If YES, I will assume no shipping charge is charged
2) can you please confirm YES or NO if this deal applies to C22 (Orange). GF prefers the orange color machine
- if yes, can you please give specs for the C22 machine. There is none on the website.
3) Other than shipping, is there any other charges?
I've tried a few times to call the office, but no one picks up.
Thank you in advance.
0
Me Too
View/Hide Answers

Buys: 0
Posts: 23

Acurelax
10:50 AM
1) As covered above, you can pick up from store once you have the redemption code.Shipping charges of $20 will apply (instead of $40). $20 is towards shipping from our warehouse to the store against this deal.
2) The deal deosn't apply to C22. As a gesture we can offer a discount of 20% on C22, if you call the store and mention that Arvin has approved the discount.
3) Other than shipping, only tax is applicable.
4) Our office / store hours are from 11.00 am to 7.00 pm.

Buys: 0
Posts: 3

teri12
4:29 PM
I posted a question a few hours ago, it appeared and now has disappeared without being answered. Please advist.
0
Me Too
View/Hide Answers

Buys: 0
Posts: 753

TeamGuy Jeffrey S
11:44 PM
Hello apologies, please repost the question that was deleted so I can answer it for you :)

Buys: 0
Posts: 1

buddy6
5:01 PM
I have tried to purchase this item and it won't take my credit card...I have used it before on this site. Can you advise who I contact to rectify this?
thank you
0
Me Too
View/Hide Answers

Buys: 7
Posts: 6070

TeamGuy Daniel
7:08 AM
Hello,
Please contact us at 1.855.832.6289 between 8 am and 8 pm EDT, we can process your purchase over the phone. Have a good day.

Buys: 0
Posts: 5

cindymafreebies
11:59 PM
As you stated in the fine print, the taxes are not included. May I know how much do I have to pay towards the taxes if I choose to ship it to my door? Please advise, thanks.
0
Me Too
View/Hide Answers

Buys: 0
Posts: 23

Acurelax
7:12 AM
199 + 40 = 239 plus 31.07 (considering 13%tax) = 270.07.

Buys: 0
Posts: 3

Radhe
11:00 AM
So then this is misleading....I just saw this..and also just purchased the deal...shipping should be included!

Buys: 0
Posts: 1149

TeamGal Audrey
1:46 PM
Hi, sorry for the confusion but we indicated in the Buy Details that taxes are not included and the there is a standard $40 flat rate shipping across Canada. Thanks for posting!

Buys: 0
Posts: 2

jamesgoo2
12:10 AM
i would like to try this product before buying but cannot make it to your store until the weekend. will this offer be avail at the home show? i will be attending. also, i see there is alot of questions about the c22...what are the specs of the c22? how does the c11b compare to the c22?
0
Me Too
View/Hide Answers

Buys: 0
Posts: 23

Acurelax
7:07 AM
There will be specials at home show but will not be the same. All popular products including C11,C11B and C22 will be on display. C22 is also one of our very popular models. It has three modes of massage and is adjustable. Following are the specs:
1. Three kinds of automatic massage functions, namely, leg shaping, ease and physical therapy, are available for you to choose as you like.
2. The intensity of the air pressure massage can be adjusted to be Strong, Medium and Weak.
3. The calf massage mechanism can be titled for 45 degrees backward according to the user¡¯s sitting position. (90 degrees by default)
4. The calf massage mechanism can be moved upward or downward to adjust the height according to the length of the user¡¯s calves with three ranges available (each range being 23mm and the total length being about 7cm).
5. The airbag massage for calves can fully relieve the aches of calves arising from walking or longtime standing.
6. The massage for sole, arch and bumps of heel can promote metabolism and increase flexibility.
7. The operating time of the machine is scheduled as 20 minutes.
8. The removable cover is equipped for the sake of cleanness and sanitation.
9. This product is designed with 34 airbags in total: 12 for the calf mechanism and 22 for the foot mechanism

Buys: 0
Posts: 3

Radhe
11:07 AM
so I have been posting questions and they are not showing up.
0
Me Too
View/Hide Answers

Buys: 22
Posts: 10659

TeamGuy Jack
11:14 AM
Thanks for posting! If you post an answer under a question that already has a Certified Answer then it will remain hidden. If you have a new question please post it in a new box (At the bottom).

Buys: 0
Posts: 3

teri12
11:56 AM
I posted a question yesterday that AcuRelax toll free number is not working from Manitoba and I am concerned about the legitimacy of the company. I have to call the company and give them my credit card directly for shipping. Can you provide me with any assurance in the company?
0
Me Too
View/Hide Answers

Buys: 0
Posts: 753

TeamGuy Jeffrey S
1:07 PM
Hello Acurelax is absolutely legitimate and their phone number is working. Please dial 1+ the number as you are in Manitoba.
Thanks for posting

Buys: 0
Posts: 2

jamesgoo2
9:48 PM
1) would you consider extending this offer until the weekend is over? I will be going to the home show and would prefer to see the machines (c11 / c22) before buying.
2) is 20% off the c22 the best offer? $400 is a little steep for me.
0
Me Too
View/Hide Answers

Buys: 0
Posts: 23

Acurelax
7:55 AM
This offer can not be extended. It was a promotional offer only for a week. There will be different promotions at home show and there will be all other products as well. We don't know the details.

Buys: 0
Posts: 2

amegva
2:19 PM
Can a large calved person use this???
0
Me Too
View/Hide Answers

Buys: 0
Posts: 23

Acurelax
4:36 PM
It depends how large calves you are talking about. Generally speaking, there should not be any problem but if you want to make sure that it fits in your requirements, you can visit the store (if you live near Toronto) or you can visit National Home show at CNE grounds. The show is from 16 March til 25 March 2012. AcuRelax is at booth nos. 3924,3926 and 3928.
Buy Talk is a section for Community Members to ask and answer questions about today's feature.

Any posts that are not questions or answers about the feature, contain direct links, or contain personal information will be removed.

For all other types of inquiries, please contact info@teambuy.ca.

This deal has ended. Email us at info@TeamBuy.ca for any questions or comments comments.

« Back to the deal

TeamBuy.ca Q & A

  • Post your questions on Today's Buy.
  • Click "Me Too" to receive an email notification when the question receives a certified answer.
    (Make sure to check your junk email)

Top 9 Q & A’s

  1. Can I subscribe to more than one city's email?
    Yes you can. You can subscribe to as many as you like, just change the city on the subscribe box on the top of the page.
  2. I haven’t received my TeamTickets yet, what do I do?
    Sign into your TeamBuy account and check your TeamTickets page in your My Buys.
  3. How do I check if my Buy went through?
    Check your TeamTickets in the My Buys section and if you purchase is there and is pending it means your purchase went through.
  4. I purchased the Buy, the minimum has been reached, but my tickets are still 'pending'?
    All tickets remain pending until the Buy finishes/closes. When the Buy countdown reaches 0, all tickets then become 'Active' and ready for download and use.
  5. How does the gifting option work?
    On the shopping Bag page you can click on the “Gift” option. If you want to gift a ticket afterwards you are able to simply give the TeamTicket away even if it has your name on it (tickets are transferrable). If you didn’t gift it at the time of purchase and prefer to have the name changed, email info@teambuy.ca with the name you would like on the TeamTicket.
  6. Is this safe?
    Your credit card number is transmitted by SSL directly to a secure electronic vault, and the little 'padlock' icon on your browser confirms this. At no time is your credit card information stored on our servers. To learn more about SSL certification check out http://www.ehow.com/how-does_ssl-work.html
  7. What happens to my information after I sign up and purchase?
    You can rest assured your information is safe. We have a strict policy not to give out any personal information, like your email address to any of the business we feature and your credit card information is never stored on our system, it goes directly to our credit card processing provider. That is why you have to input your CC info every time you decide to purchase
  8. How do I get TeamBucks?
    You can earn TeamBucks by referring friends who don’t have a TeamBuy account.

Customer Support

 Email
info@teambuy.ca

 Phone
1.855.TEAMBUY (832.6289)
(Monday-Friday 8AM-8PM)