« Back to the deal
9 Questions

It-Socks

Hey TeamBuyers!
Please share any questions you may have on today's buy here.
Buyers Unite!

Buys: 0
Posts: 1

sarahmitchell
9:54 AM
Hi. I was just wondering if the voucher can be used towards shipping?
0
Me Too
View/Hide Answers

Buys: 0
Posts: 21

ItSocks
2:11 PM
Hi sarahmitchell, thank you for your interest in shopping at It Socks. The voucher can be used towards any hosiery, club wears and other items sold on our online store. However, vouchers cannot be used for shipping. For any order that is over $50 after using the credit, your shipping is free. In addition to the existing promotions offered by this deal, we'll have frequent discount sales from time to time, and you can use the voucher for the on-sale items as well.
Cheers,
Tim

Buys: 0
Posts: 25

Anony Mous
11:46 AM
Just wondering why this site blocks out the models' faces?http://www.itsocks.ca/product-p/clubdr-066.htm
0
Me Too
View/Hide Answers

Buys: 0
Posts: 21

ItSocks
2:22 PM
Anony Mous, you have sharp eyes :) I guess the model is a secret agent who doesn't want to release her identity? Lol... Actually, some pictures are provided by our supplier and we have no idea why her face is blocked out. Maybe she's too pretty and doesn't want attention to drift from her dress?
Cheers,
Tim

Buys: 0
Posts: 2

Manniee
6:57 PM
Can I use the voucher and shop @ the store or do I have to shop online? Also, if I pick up @ the store, do I still have to pay the $10 shipping fees?
0
Me Too
View/Hide Answers

Buys: 0
Posts: 21

ItSocks
12:12 AM
Manniee, in order to redeem the voucher, you need to shop online. However, you can come to our store for pickup to avoid the shipping.
Cheers,
Tim

Buys: 0
Posts: 4

justywongtingting
2:36 AM
Hi, are these clothes also available in store? Because what if I wanted to try them on before buying it online.
Another question is if I want to do an exchange, can I exchange it instore?
0
Me Too
View/Hide Answers

Buys: 0
Posts: 21

ItSocks
10:50 AM
Hi justywongtingting, yes, we currently have enough in stock. The out of stock items will be marked on our website and the re-order typically takes about 2-3 weeks. You are welcome to visit our store to try them on before you purchase online. For exchange, you can come to the store or send back by mail. Please visit our website for exchange and return policy. http://www.itsocks.ca/returns.asp
Cheers,
Tim

Buys: 0
Posts: 1

nadine4200
6:46 PM
Hi There,
I couldn't see any specific sizing information on their site….some of the products say s/m, l/xl with no measurements. Is there sizing information somewhere? Thanks!
0
Me Too
View/Hide Answers

Buys: 0
Posts: 21

ItSocks
8:23 AM
Hi nadine4200, you can find the approx. sizing information on the page of each item. All our hosiery and dresses are stretchy (containing certain amount of spandex). Many of the club wears are supposed to be intimate to your body and show the body curve, therefore they cannot be saggy. Some hosiery lines have different sizing, e.g. s/m and l/xl. If not, that means the product line fits from s-xl (very stretchy) or otherwise mentioned on the website. Hope this helps.
Cheers,
Tim

Buys: 0
Posts: 71

10:43 AM
Its showing on a couple dresses I was looking at, price is $34, and the promotional price is $35.... the promotional price should be cheaper then the regular price...!
0
Me Too
View/Hide Answers

Buys: 0
Posts: 21

ItSocks
4:08 PM
COSIQUE, we really appreciate for your "discover"! I just got a reply from the admin that those regular prices were typo, which will be corrected later today.
Cheers,
Tim

Buys: 0
Posts: 10

blink1hottie
4:02 AM
If the dress doesn't fit properly, will it be easy to get a refund?
1
Me Too
View/Hide Answers

Buys: 0
Posts: 2

Whahut
5:15 AM
In the refund policy on the website it says;
"As we are trying to squeeze our profit to give you the best value products with the lowest price possible, we unfortunately cannot issue refunds due to the increased costs during transactions. However, we'd like to offer you the exchange or store credit for your returns. As an apology for this inconvenience, we will offer you the store credit with 10%* more of your purchased value, which is 110% of your total purchased value per eligible transaction!"
-and that items should be returned within 7 days from purchase.
for online purchases do you mean from when I receive the item I need to ship it?
If I ship an item back will I have to pay for shipping and if so how much?
Once the item is returned, how much of the price of the item I returned, do I have towards a new item I'm exchanging it with? I'm not clear about the 10% extra.

Buys: 20
Posts: 10050

TeamGuy Darryl
12:26 PM
Here it the refund policy from their site .
Refund Policy
As we are trying to squeeze our profit to give you the best value products with the lowest price possible, we unfortunately cannot issue refunds due to the increased costs during transactions. However, we'd like to offer you the exchange or store credit for your returns. As an apology for this inconvenience, we will offer you the store credit with 10%* more of your purchased value, which is 110% of your total purchased value per eligible transaction!
For Returns and Exchange
Please be noted:
Items should be returned within 7 days of purchase.
Hosieries cannot be returned unless defective.
Items that have been laundered or altered in any way cannot be accepted for exchange or return. Original package, tags and receipt should be included.
Courier services are suggested for return shipment for reasons of securely locating your items and speeding up the processing time. Please email to admin@itsocks.ca with the courier company and tracking number when you place the return. Alternatively, you can return items to our retail store and we will be glad to serve your needs. Both the return shipping address and the retail store address are the same, 162A Spadina Ave., Toronto, ON, Canada, M5T 2C2.

Buys: 0
Posts: 10

blink1hottie
1:45 PM
Since I live in Toronto, if I do need to exchange the item I would do it in-store. Would I be able to exchange the item on the spot at the store and walk out with a different item, or would I need to go on-line and place another order?

Buys: 0
Posts: 21

ItSocks
1:47 PM
Yes, blink1hottie, you can very well do the exchange in-store.
Tim

Buys: 0
Posts: 2

Whahut
5:03 AM
In the buy Details what do you mean by they cannot be stacked together?
Does it mean you can't use more than one coupon on a single order even if I am purchasing more than one item and each are 35$?
I wanted to use more than one at a time to go over 50$ and get free shipping.
1
Me Too
View/Hide Answers

Buys: 20
Posts: 10050

TeamGuy Darryl
12:25 PM
Hello, yes you are correct, you will only be able to use one ticket per order.
Thanks for posting

Buys: 0
Posts: 2

Manniee
2:08 PM
Hi, do you have their phone number? I been to the store 2 times (Mon & Fri) and both times they are close. Thx.
0
Me Too
View/Hide Answers

Buys: 22
Posts: 10600

TeamGuy Jack
3:09 PM
Here are the store's business hours:
Store Hours:
Monday - Tuesday : 13:00 - 19:00
Wednesday - Friday: 12:30 - 19:00
Saturday: 11:30 - 19:00
Sunday: 11:30 - 18:00
Buy Talk is a section for Community Members to ask and answer questions about today's feature.

Any posts that are not questions or answers about the feature, contain direct links, or contain personal information will be removed.

For all other types of inquiries, please contact info@teambuy.ca.

This deal has ended. Email us at info@TeamBuy.ca for any questions or comments comments.

« Back to the deal

TeamBuy.ca Q & A

  • Post your questions on Today's Buy.
  • Click "Me Too" to receive an email notification when the question receives a certified answer.
    (Make sure to check your junk email)

Top 9 Q & A’s

  1. Can I subscribe to more than one city's email?
    Yes you can. You can subscribe to as many as you like, just change the city on the subscribe box on the top of the page.
  2. I haven’t received my TeamTickets yet, what do I do?
    Sign into your TeamBuy account and check your TeamTickets page in your My Buys.
  3. How do I check if my Buy went through?
    Check your TeamTickets in the My Buys section and if you purchase is there and is pending it means your purchase went through.
  4. I purchased the Buy, the minimum has been reached, but my tickets are still 'pending'?
    All tickets remain pending until the Buy finishes/closes. When the Buy countdown reaches 0, all tickets then become 'Active' and ready for download and use.
  5. How does the gifting option work?
    On the shopping Bag page you can click on the “Gift” option. If you want to gift a ticket afterwards you are able to simply give the TeamTicket away even if it has your name on it (tickets are transferrable). If you didn’t gift it at the time of purchase and prefer to have the name changed, email info@teambuy.ca with the name you would like on the TeamTicket.
  6. Is this safe?
    Your credit card number is transmitted by SSL directly to a secure electronic vault, and the little 'padlock' icon on your browser confirms this. At no time is your credit card information stored on our servers. To learn more about SSL certification check out http://www.ehow.com/how-does_ssl-work.html
  7. What happens to my information after I sign up and purchase?
    You can rest assured your information is safe. We have a strict policy not to give out any personal information, like your email address to any of the business we feature and your credit card information is never stored on our system, it goes directly to our credit card processing provider. That is why you have to input your CC info every time you decide to purchase
  8. How do I get TeamBucks?
    You can earn TeamBucks by referring friends who don’t have a TeamBuy account.

Customer Support

 Email
info@teambuy.ca

 Phone
1.855.TEAMBUY (832.6289)
(Monday-Friday 8AM-8PM)